|

|
Return & Warranty Policy
We have a rock solid 2 Year Warranty on all our watches.
We cover our Swiss Watches for 2 YEAR!
After you get your watch in and for any reason you are not
happy with it send it back for a refund. 60 Day Inspection Period, you do not like your item? Refund it 100%
in 20 days.
Please review our details on our policies
below.
Your satisfaction on this item is absolutely guaranteed! The quality and
craftsmanship is always top quality, and we guarantee the value of this product.
Here are some important reminders you should know about our return policies.
Please read carefully.
2-Year Iron-Clad Warranty Policy on 2 Year Swiss.
· Manufacturers' defects are covered under
warranty. This does not include intentional damage, or general wear and tear
(such as scratches, dents/chips, etc.). Make sure the crown is always screwed in
tight so water does not get in. If any water damage is detected to have gotten
in from the crown not being tight, water damage is not covered
· You must email us with a tracking number
after your product has been sent out. When we pick up the returns, we will be
looking for your tracking number. Packages without tracking numbers emailed to
us in advance will be returned to the customer
· Watches cannot be tampered with in any way. All
watchcases are installed with a tamper-proof seal. If you open up the watchcase
and the seal is broken, all return policies are void for the watch. Please do
not have any other jewelers work on the watch or open it up or we will not
warranty the product
· If your product cannot be repaired, we will send
you a replacement of the exact same model. If that model is out of stock, then
you can choose another product of the same value. In virtually all cases of
manufacturers' defects, the products can be repaired
· Please insure your return. We are not
responsible for shipping damages
· Intentional crown/stem damages are not covered.
In most cases, crown/stem damages results from the customer pulling extremely
hard at the stem, thus jamming the movement. However, if the crown/stem damage
is due to a manufacturers' defect, we will gladly repair/replace your product
· Allow up to 1-2 weeks to receive your repair
product
· The product is subject to final inspection
before it is repaired/exchanged
LOSS OF MINUTES (TIME) ARE NOT UNDER WARRANTY / Your local watch
shop can adjust it for you. Each time we ship out a watch it might get jarred
and misalign the automatic movements, therefore causing incorrect timing of the
gears. At times people attempt to get warranty work on a watch that gains 5
minutes per week. This is too fine a adjustment for regular shipping methods. If
possible stop by our storefront locally and we will adjust it manually for you.
Satisfaction Guaranteed! - Refunds/Exchanges Policy
· The product must be post-marked no later than 7
business days from the day you received it.
· You must email us with a tracking number after
your product has been sent out. When we pick up the returns, we will be looking
for your tracking number. Packages without tracking numbers emailed to us in
advance will be returned to the customer
· The product must be returned unused and in the
original condition you received it in, with all original packaging and no signs
of wear. Sorry, used products cannot be credited back or exchanged for a new
product. By wearing the product the first time, your refund/exchange policy is
void
· The product is subject to final inspection
before your return is processed
· Please insure your return. We are not
responsible for shipping damages
· Allow 1-2 weeks for the credit to appear on your
credit card statement
|